Return and Refund Policy

1.Order Concerns
If there’s an issue with your order, contact us within 1 hour. Issues include incorrect, missing, or damaged items. Our team will investigate and respond promptly. Proof such as photos may be requested. We aim to resolve all concerns fairly.

2.Refund Eligibility
Refunds are offered case-by-case depending on the situation. Orders with major errors may qualify for full or partial refunds. Refunds are not issued for personal taste preferences. We assess all claims individually. Our goal is to ensure satisfaction within reason.

3.Return Policy
Due to food safety regulations, physical returns are not accepted. Items once delivered cannot be collected back. Customers are encouraged to review orders upon receipt. If problems arise, contact us immediately. No exchanges are available.

4.Cancellations
You can cancel an order if preparation has not started. Cancellations must be confirmed by phone. Full refunds are provided for eligible cancellations. Refunds after preparation begins are not guaranteed. Timing is important for cancellations.

5.Processing Time
Approved refunds are processed within 5–7 business days. Refunds will be sent to the original payment method. We do not offer cash refunds for online payments. Customers will receive confirmation once processed. Processing times may vary by provider.

6.Non-Refundable Items
Items delivered as described are not eligible for refund. Refunds are not granted for minor differences in appearance. Custom toppings cannot be refunded unless there is a preparation error. Delivery fees may be non-refundable. Check your order carefully.

7.Delayed Delivery
If your order is delayed significantly, contact us for support. We do our best to deliver on time. External conditions may affect timing. We will inform you of any known delays. We appreciate your understanding in such cases.

8.How to Report an Issue
Report problems through our contact form or by phone. Include order number and a clear description. Attach photos if applicable. Our team responds within business hours. Quick reporting improves resolution speed.

9.Policy Updates
Return and refund terms may change over time. We will publish updates on this page. Users are advised to review regularly. Using our service implies agreement with the latest version. Major changes will be communicated clearly.

10.Contact Us
For questions or refund inquiries, reach out anytime.
📍 218 King St W, Toronto, ON M5H 1K5, Canada
📞 +1 416-555-3299
📧 [email protected]